Terms of Service

These terms apply when you buy an eSIM data plan from Faylo at faylo.xyz. By completing a purchase, you agree to them.

What we sell

Faylo sells prepaid mobile data eSIM plans for travel, covering a fixed amount of data (or a daily-capped allowance for plans marked "Unlimited") over a fixed validity period, as described on each plan's page at the time of purchase. Plans are provisioned by our wholesale partners (eSIM Access or Airalo) over their underlying mobile networks — Faylo doesn't operate network infrastructure itself, and network coverage/quality in a given country is ultimately set by the underlying carrier, not by us.

Device compatibility

An eSIM plan only works on a device that supports eSIM and is carrier-unlocked. It's your responsibility to confirm this before buying — dial *#06# and check for a 32-digit EID (see our device-check guide). We can't activate an eSIM on a device that doesn't support it, and in that case a refund applies per our refund policy below.

Payment and pricing

Prices are shown in the currency selected on the page and charged via Stripe at checkout. Prices can change at any time for future purchases, but never retroactively for an order already placed.

Refunds

If your eSIM fails to provision, or your device turns out not to support eSIM and you haven't activated it, contact us and we'll refund the order. Once a plan has been activated and data used, it's non-refundable, consistent with how prepaid mobile data is sold generally — we're not able to claw back data already delivered over a partner network.

Acceptable use

Plans are for personal, non-commercial travel data use. Don't use a Faylo eSIM for activity that's illegal in the country you're in, or in a way that breaches the underlying network operator's own acceptable-use policy (for example, bulk tethering/resale of a single plan's data, which networks can and do throttle or block independent of anything we do).

Liability

We work to keep plans accurately described and reliably provisioned, but we don't control the underlying mobile networks our partners provision onto, and can't guarantee uninterrupted coverage in every location within a country. Our liability for any issue with a plan is limited to the amount you paid for that plan.

Changes

We may update these terms as the product changes. Material changes will be reflected here with an updated date at the top of this page.

Contact

Questions about these terms: hello@faylo.travel.