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Support

Issue with an order, activation, or a device check? Here's the fastest way to get it sorted.

hello@faylo.travel

Include your order email and, if you have it, the order reference from your confirmation email — it gets you a faster answer.

If you gave us a WhatsApp number at checkout, reply to the activation message you received there — that reaches support directly.

Common issues

Is my phone eSIM-compatible?
iPhone setup guide
Samsung setup guide
Refund policy