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Faylo
Get an eSIM

Privacy Policy

Last updated October 1, 2026.

Faylo ("we", "us") sells eSIM travel data plans at faylo.xyz. This page explains what personal data we collect when you buy a plan or browse the site, why, who we share it with, how long we keep it, and what control you have over it.

What we collect

  • Email address — required to buy a plan. We use it to send your order confirmation, eSIM activation details (QR code / LPA code), receipts, and — only if you don't finish checkout — a single follow-up email.
  • WhatsApp number — optional, provided at checkout if you want order support over WhatsApp instead of email.
  • Payment information — entered directly into Stripe's checkout page, never our own servers. We never see or store your card number. We do store the resulting order amount, currency, and Stripe's transaction reference.
  • Order and eSIM details — which plan you bought, its price, and the eSIM activation data generated for you.
  • Referral code, if you arrived via one, and which page/channel brought you to the site (e.g. search, social, a partner link) — used to credit referral partners and understand which channels work.
  • Approximate country, inferred from your network connection at the time of your visit — used only to set a sensible default currency and, in the EEA/UK/Switzerland, to decide whether to ask for cookie consent before anything else runs. We don't store a precise location or IP address against your order.
  • Usage/analytics data — pages viewed, general interactions, and (for visitors who haven't opted out) session recordings/heatmaps — see Cookies & analytics below.

Who we share it with

We don't sell personal data. We share what's necessary to run the service with:

  • Stripe — payment processing.
  • Our eSIM provisioning partner (eSIM Access or Airalo, depending on the plan) — to generate and deliver your eSIM.
  • Resend — delivers our transactional emails (confirmations, activation details).
  • Google Analytics and Microsoft Clarity — site usage analytics, gated by cookie consent where legally required (see below).
  • MongoDB Atlas and Netlify — our database and hosting infrastructure.

We don't share your email or WhatsApp number with analytics providers, and our internal abandoned-checkout reporting is deliberately built to exclude both.

Cookies & analytics

A few cookies are strictly necessary — keeping your currency choice, your cookie preference itself, and (for 30 days) referral attribution if you arrived via a partner link. These are set regardless of consent, since the site can't function sensibly without them.

Analytics (Google Analytics, Microsoft Clarity) only run after consent in the EEA, UK, and Switzerland. Everywhere else they run by default, and you can opt out at any time via "Cookie preferences" in the footer.

How long we keep it

Order records (which include your email and purchase history) are kept for as long as needed to provide support, meet our accounting/tax obligations, and resolve disputes or refunds — we don't delete order history on a fixed schedule, including for orders that failed or were never completed, so support can always see what happened to a given purchase.

Your controls

  • Decline or withdraw analytics consent any time via "Cookie preferences" in the footer.
  • Ask us to access, correct, or delete the personal data tied to your order by emailing us (below).
  • Ask us what data we hold about a specific order or email address.

Contact

Questions about this policy or a request about your data: hello@faylo.travel.